Privacy Policy

1. Information We Collect

When you request a quote, submit an inquiry form, or create an account in our client portal, we collect relevant information necessary to coordinate event logistics, including:

• Full name and organization/company name (if applicable)
• Email address and telephone number
• Event date, delivery venue name, and complete delivery address
• Event styling details, special requests, and design specifications

2. How Your Information Is Used

We use the information we collect solely for direct business operations, including:

• Preparing custom itemized proposals and executing rental agreements.
• Coordinating delivery schedules, venue access, and setup teams across Metro Atlanta.
• Dispatching invoice statements, receipt confirmations, and critical day-of logistics updates.
• Responding to client inquiries and providing ongoing customer support.

We never sell, rent, or trade your personal data to third parties.

3. Payment & Billing Security

Payment processing for security retainers and contract balances is handled via secure, PCI-DSS compliant third-party payment gateways (such as WooCommerce Payments, Stripe, or Square). Sensitive payment card details are encrypted directly through the payment processor and are never stored or accessible on VMax servers.

4. Cookies & Tracking Technologies

Our website uses standard cookies and session tracking to improve user experience, maintain your logged-in portal session, and analyze aggregated site performance metrics. You can adjust your browser settings to decline cookies if you prefer.

5. Data Retention & Your Rights

We maintain records of completed bookings and client contracts to comply with standard legal, accounting, and tax regulations. You have the right at any time to request a copy of your personal data or request deletion of non-essential records by contacting our administrative team.